Your information
Melbourne Private Tennis is run by Sphere Tennis at the Park Hyatt Melbourne rooftop court. This page explains what we collect when you book, why, and who sees it.
What we collect
- Your name, email address and mobile number, so we can confirm your booking and contact you about it.
- If you are staying at the hotel, your room number, so a booking can be charged to your room.
- For lessons, the level you play at and any note you add, so your coach can plan the session.
- The booking itself: date, time, what you booked, what you paid and whether you accepted the court conditions.
Card payments are handled by Stripe. We never see or store your card number.
Who sees it
- Your coach, for lessons.
- Park Hyatt Melbourne staff at the Park Club and front desk, to welcome you and post room charges.
- The services that run the booking system: Stripe (payments), our email provider (confirmations), and our hosting and database providers.
We don’t sell your information or use it for advertising.
Google Analytics
We use Google Analytics to understand how people find and use this site, for example how many visitors go on to book. It uses cookies and sends Google information about your visit, such as the pages you view, the site you came from, your device and your approximate location. It does not receive your name, email, room number or booking details. Advertising features are switched off.
You can stop Google Analytics measuring your visits with Google’s opt-out browser add-on, or by blocking cookies in your browser. Google explains how it uses this information at policies.google.com/technologies/partner-sites.
How long we keep it
We keep booking records for as long as we need them to run your bookings, and for as long as tax law requires us to keep financial records.
Questions, corrections and complaints
To see or correct the information we hold about you, or with any question or complaint, reply to any of our booking emails or call +61 423 772 960. If you’re not satisfied with our answer, you can contact the Office of the Australian Information Commissioner.